Bilingual Customer Contact Center Representative
Department: Customer Care
Status: Full-Time, Non-Exempt
Status: Full-Time, Non-Exempt
Work Schedule: 4 day work week, Monday – Thursday, 7 a.m. – 4:30 p.m.
Minimum Starting Salary: $10.74 – $13.95/hr.
Minimum Starting Salary: $10.74 – $13.95/hr.
JOB DUTIES/QUALIFICATIONS
JOB PROFILE: (Brief summary of responsibilities and requirements)
- Answer incoming telephone calls, e-mails, and correspondence of all types of a spiritual and/or business nature and provide prompt customer service. Respond to the callers’ telephone requests and inquiries in a courteous and helpful manner. Update customer database records as appropriate to ensure the best possible service. Offer Unity products for sale as appropriate in conjunction with organizational objectives. Answer individual correspondents with appropriate prewritten material or an original letter as necessary.
PREREQUISITES
- Must have a high school diploma or G.E.D. equivalent.
- Minimum of one year experience working with a Windows-based computer and Microsoft applications in a customer service related position.
- Must be willing to learn basic knowledge of Unity philosophy and terminology and apply in customer contacts.
- Must have good interpersonal skills with the ability to work as a team with other members of the department.
Preferred
- Commitment to affirmative prayer.
ESSENTIAL JOB FUNCTIONS INCLUDE: (Functions essential to job)
- Provide accurate information and prompt service to callers while maintaining patient, calm and courteous manner.
- Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
- Make changes to letters as needed to maintain tone, flow and clarity of prewritten material. Write original paragraphs or letters as necessary.
- Analyze and evaluate correspondent’s record and search as necessary for appropriate information to adjust and/or correct customer records.
- Make sales recommendations of products to callers that support organizational objectives as needed.
- Make outgoing calls as appropriate.
- Maintain confidentiality of all work.
- Work overtime as required.
If you are interested in applying for a position, you can:
1. Complete the Online Application.
2. Mail your resume to:
|
Unity
Human Resource Department 1901 NW Blue Parkway Unity Village, MO 64065-0001 |
3. Fax resume to 816-251-3549.
Directions to Unity Village and Human Resources.
