Bilingual Customer Service Supervisor
Department: Customer Care
Status: Casual
Work Schedule: Monday – Friday, 11 a.m. – 3 p.m.
Minimum Starting Salary: $10.74 – $13.95/hr.
Status: Casual
Work Schedule: Monday – Friday, 11 a.m. – 3 p.m.
Minimum Starting Salary: $10.74 – $13.95/hr.
JOB DUTIES/QUALIFICATIONS
PREREQUISITES:
- High school diploma or G.E.D. equivalent.
- One year experience working with a Windows-based computer and Microsoft applications in a customer service related position.
- Willing to learn basic knowledge of Unity philosophy and terminology and apply in customer contacts.
- Good interpersonal skills with the ability to work as a team with other members of the department.
- Demonstrate good knowledge of the English language, both oral and written.
- Satisfactory completion of Human Resources administered tests:
- Spanish spelling test
- Spanish customer service test
Preferred
- Commitment to affirmative prayer.
ESSENTIAL JOB FUNCTIONS INCLUDE: (Functions essential to job)
- Provide accurate information and prompt service to callers while maintaining patient, calm and courteous manner.
- Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
- Make changes to letters as needed to maintain tone, flow and clarity of prewritten material. Write original paragraphs or letters as necessary.
- Analyze and evaluate correspondent’s record and search as necessary for appropriate information to adjust and/or correct customer records.
- Make sales recommendations of products to callers that support organizational objectives as needed.
- Make outgoing calls as appropriate.
- Maintain confidentiality of all work.
- Work overtime as required.
WORKING CONDITIONS:
- Office environment
PHYSICAL/MENTAL REQUIREMENTS FOR ESSENTIAL JOB FUNCTIONS:
- Must be able to sit at a workstation for extended periods of time.
- Must be able to use a telephone and computer to communicate.
EQUIPMENT:
- Personal computer
- Copy
- Calculator
- Telephone
PERSONAL PROTECTIVE EQUIPMENT:
- PPE as directed by supervisor
If you are interested in applying for a position, you can:
1. Complete the Online Application.
2. Mail your resume to:
|
Unity
Human Resource Department 1901 NW Blue Parkway Unity Village, MO 64065-0001 |
3. Fax resume to 816-251-3549.
Directions to Unity Village and Human Resources.
